Return & Refund Policy

Return and Refund Policy

Your satisfaction is our top priority

We strive to ensure every transaction results in an easy and successful shopping experience

We value our customers and are happy to work with you on fair and reasonable exchanges

Please note that shipping charges are non refundable unless you received incorrect merchandise

Due to the intimate nature of our products, we do not offer refunds

We offer exchanges or store credit on select bras only

We have a 14 day exchange policy

You have 14 days from the date you receive your item to request an exchange

To be eligible for an exchange or store credit, items must be resellable in the same condition in which they were received

Items must be unworn and free from stains, perfume, or smoke

All original tags and labels must remain attached

For the health and safety of our customers, the following items are Final Sale and are not eligible for exchange or store credit

Lingerie and nighties
Bodysuits
Underwear
Shapewear
Strapless bras
Sale items
Gift cards

Final Sale items cannot be returned or exchanged

To begin an exchange or confirm eligibility, please contact

Customers are responsible for all shipping costs related to exchanges

For your protection, we recommend using USPS and insuring the package for the full value of the item

Please send eligible exchanges to

Zakara Lingerie
2950 King Ave W Suite 4A
Billings MT 59102

For any exchange questions, please email keshia@zakaralingerie.com or call 406 697 7424